I was looking for a limo company for point to point service to surprise a friend of mine for her birthday. Of course, I decided to look the week of, and during the holidays (I know, I know, super irresponsible!).
After reaching out to many companies, I was answered promptly by Kim via email with a quote. Lucky for me, someone had cancelled and they had availability me that evening! She answered all my emails quickly, and then I called, put down the deposit and was told I can pay the evening of, including tip which was up to me. I found this interesting as many companies usually include it as a mandatory part of payment (some people can be cheap), but it felt nice to be able to decide on my own if service was great or not.
I originally had the limo for 10 PM, changed it to 10:15 the day before. I asked for a call/text half an hour before he showed (this was a surprise), and didn't receive one. When I called about 20 minutes in advance, our driver picked up and let me know he was around the corner and could pull up as soon as we were ready.
We came down, surprised our friend, and got in. It was BEAUTIFUL. Glasses were all setup, tons of water, and a full bar. Unfortunately, they didn't have mixers, but we just stopped at the store and picked up. I rather have the alcohol than the mixers anyway! We were able to easily hook up our music to the back, and enjoy our drive to the city.
While there were VERY minor bumps, it honestly all went so smoothly. Our driver was so nice and courteous (I'm sorry for forgetting your name!). I would absolutely hire them again.